![]() Make sure your zen touch is not plugged in and reboot your system.ġ2. Select windows media player select uninstall, or downgrade accordingly.ġ1. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Select creative labs, and uninstall any and every zen related software.ĩ. Goto control panel, add remove software or equivalent for windows vista ultimate.ħ. Goto device manager again, remove the USB hubs.Ħ. Reboot if it asks you to, make sure to unplug the device.Ĥ. ![]() Goto device manager in control panel and remove the device drivers.ģ. Sounds like the same problem I've resolved several times in the past on here.Ģ. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs. ![]() If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. SOURCE: Creative Zen Touch firmware problemīefore preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you.
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